Shipping policy
- Order Processing & Dispatch Once your order is confirmed, our team will arrange packing and shipment within 1–3 working days so your items can head out as quickly as possible.
- International Shipping & Delivery Timeline Our standard cross-border shipping usually takes 7–14 working days to arrive. Delivery lead times are not guaranteed and will differ by country or region. You can pick the express shipping option at checkout if you require a quicker delivery.
- Shipping Rates & Transparency Shipping fees adjust dynamically based on package weight and delivery location. You will see the exact shipping cost before you complete payment, and there are no undisclosed surcharges.
- Customs Duties & Import Taxes Overseas shipments may incur import duties and taxes decided by your local customs office. These fees must be covered by the buyer. We recommend checking your local import rules before checkout to prevent unexpected extra costs.
- Packaging & Shipping Protection Robust, impact-resistant packaging is used to safeguard products throughout transit. For orders of higher value, you can add shipping insurance during checkout for additional coverage.
- Delivery Inspection & After-Sales Support Kindly check the package condition when it arrives. If the outer package is broken, crushed or compromised, capture photos, refuse acceptance and reach out to us immediately. If factory defects are found after you have signed for the parcel, please send us a message within 48 hours. Our team will assess the case and offer appropriate solutions including returns or exchanges.
- Customer Support If you have questions about shipment status, customs clearance or delivery issues, our customer service team is on hand to assist you.
Thank you for your purchase. We keep refining our logistics workflow to deliver a smoother and more secure shopping experience.